We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 247dvdorders@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 247dvdorders@gmail.com

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

247DVD Change of Mind Returns Policy

We understand that sometimes you may change your mind about a purchase. If you have purchased an item from 247DVD online and simply no longer want it, you may be able to return it under your statutory cancellation rights.

14-Day Returns

For most products, you have 14 days from the day after receiving your order to tell us that you wish to cancel your purchase.

Once you have notified us, you normally have a further 14 days to return the item to us.

Return Postage

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item to us.

We recommend using a tracked delivery service and retaining your proof of postage.

DVDs, Blu-rays, CDs and Video Games – Important

Our new DVDs, Blu-rays, CDs and physical video games are supplied sealed and brand new.

If the product seal has been opened or broken after delivery, we will not provide a refund where the reason for the return is simply that you have changed your mind.

This includes removing shrink-wrap, breaking security seals or otherwise opening the original sealed packaging.

Therefore, please make sure you are happy with your purchase before opening the packaging.

For example, if you purchase a new PS5 game and open the sealed packaging before deciding that you no longer want it, we will not accept the item back as a change-of-mind return.

Unopened Items

If you change your mind and the item is returned unused, unopened and in its original sealed condition, we will process the return in accordance with your statutory cancellation rights.

The item must be returned in a condition suitable for resale.

Refunds

For an eligible change-of-mind return, we will refund:

• The purchase price of the returned item; and
• The original standard delivery charge paid when placing the order.

If you selected a more expensive delivery service, we are only required to refund the cost of the standard delivery option.

The cost of returning the item to 247DVD is the customer's responsibility.

Refunds will normally be made using the original payment method.

Faulty, Damaged or Incorrect Items

This policy does not affect your statutory consumer rights.

If an item is:

• Faulty or does not work;
• Damaged when received;
• The wrong item or edition was supplied; or
• Not as described,

please contact us as soon as possible.

These situations are not treated as change-of-mind returns, and we will deal with them in accordance with your statutory consumer rights.

Before Returning an Item

Please contact 247DVD before sending an item back and provide your order number and the reason for the return.

Please do not send a return to us without contacting us first, as this may delay the processing of your refund.

Please note: Nothing in this policy affects your statutory rights under UK consumer law.